Terms & Conditions
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Terms & Conditions
_One_Eleven_ stands behind all of the top quality, jewelry we sell. In the unlikely event you are not pleased with your selection, you have fifteen (15) days from the date of purchase to exchange or discuss return of your item.
Most of our jewelry is custom designed and manufactured on site. If you are interested in a piece that is currently on back order, please message us on the contact page and we can tell you when the item will be available. If you have any questions, please do not hesitate to contact us.
In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manufacturing specifications.
EXCHANGING / CANCELING AN ORDER:
_One_Eleven_ is committed to complete customer satisfaction. _One_Eleven_ takes pride in the quality and workmanship of our merchandise manufactured in our facility. We are confident that you will be completely satisfied. If you decide to exchange/ return your purchase for any reason at all; _One_Eleven_ will exchange / discuss refunds of that purchase within 15 days from the original purchase date. Shipping costs will be deducted from amount of refund. The contents of the package must be in their original condition and secure within the box.
_One_Eleven_ will process your return after inspection of the returned product. _One_Eleven_ must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 15-day period. Shipment costs will be covered by the consumer.
All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 15 days. Shipping costs will be deducted form the amount of the exchange.
If you need to cancel an order you must use the contact us form on our website within 4 hours of when you placed your order. Many pieces are custom made and once production begins on them they cannot be cancelled.
If you need your ring re-sized, no problem! Just message us through the contact page located in the tabs on this website. Fees for resizing do vary.
CLEANING + CARE:
Our jewelry is delicate by nature and should be cared for accordingly. To extend the life of your jewelry, please follow these care instructions.
Take off your jewelry before your daily rituals such as: showering, lotion, perfume, etc.
Do not wear your jewelry to the beach or the pool to avoid exposure to harsh chemicals.
Exposure to makeup, oil and dyes can diminish the sparkle of your jewelry.
Before work outs remove your ring.
For necklaces, please clasp the necklace when removing it to assure the chain does not tangle or knot.
_One_Eleven_ guarantee is if something is wrong due to faulty workmanship, we take care of it. When normal wear occurs, repairs can be done in house by our expert staff at the normal repair fee. THIS WARRANTY IS NOT AN INSURANCE POLICY.